Polydata APP Privacy Policy

Polydata (“the App”) provides a streamlined solution for managing bulk translations of Shopify store content through CSV imports, enabling merchants to efficiently handle multilingual product data. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account, including:

• Shop Information: Store name, store URL, and other store-related details.

• Product Information: Information about the products in your store, such as product IDs, handles, SKUs, and other associated data used to streamline the translation process.

• Order Information: Transactional data associated with product sales, such as order details and customer regions, to enable localization efforts.

Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App:

• Merchant Information: Name, email address, billing address, and phone number for communication and billing purposes.

• Customer Information: Basic details about individuals visiting your store, such as IP addresses, web browser types, time zones, and cookie data.

We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies:

• Cookies: Data files placed on your device that often include a unique anonymous identifier. For more information about cookies and how to disable them, visit allaboutcookies.org.

• Log files: Track actions occurring on the App and collect data such as IP addresses, browser types, Internet service providers, referring/exit pages, and timestamps.

• Web beacons, tags, and pixels: Electronic files used to record information about how you browse the App.

How Do We Use Your Personal Information?‍

We use the personal information we collect from you and your customers to operate and provide the App, including:

• Facilitating bulk translation imports for your Shopify store.

• Communicating with you regarding App updates, issues, or troubleshooting.

• Improving and optimizing the App’s functionality.

• Providing recommendations and advertising for services or products relevant to your needs.

Sharing Your Personal Information

We store your personal information securely using Amazon Web Services (AWS) to ensure the highest levels of protection. We do not sell or trade your personal information to any third-party companies. Data may only be shared with service providers essential for operating the App, such as hosting and data storage services. These providers are held to strict confidentiality and security standards to safeguard your information.

We may also share your personal information to comply with applicable laws and regulations, respond to lawful requests (such as subpoenas or search warrants), or protect our legal rights.

Behavioural Advertising

As described above, we may use your personal information to provide you with targeted advertisements or marketing communications that we believe may interest you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page.

You can opt out of targeted advertising by using the following links:

• Facebook: Opt-out

• Google: Opt-out

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

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Your Rights (for European Residents)‍

If you are a European resident, you have the right to access the personal information we hold about you and request that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the details provided below.

Please note that your information will be transferred outside of Europe, including to Canada and the United States, to fulfill our service commitments and for App-related operations.

Data Retention

We will retain your personal information for as long as necessary to provide the App and for our records, unless and until you ask us to delete this information. If you would like us to delete your personal data, please contact us.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@polydata.app or by mail at:

Newfive B.V.

Mercuriusstraat 3A,

Nijmegen, 6541BM,

Netherlands

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Privacy Policy Website

As soon as you visit our website polydata.app or contact us, we receive information about you. In this privacy statement, we explain what we do with that information. We always handle your information with care and store it securely. If you have any questions or want to know what information we have on you, please contact us. We may amend this privacy statement if necessary. We recommend that you regularly review this privacy statement so that you are aware of these changes. This privacy statement was last modified on 27 August 2024.

1. When do you apply this privacy statement?

This privacy statement applies to all personal data that we process and to all domains related to us. This concerns the personal data of everyone who has ever had contact with us or visited our website, such as visitors, customers, and business contacts. Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP address, customer number, or surfing behavior. If you want to know more about personal data, please visit the website of the Dutch Data Protection Authority.

2. Who uses your data?

Newfive B.V. is responsible for the website polydata.app and therefore the responsible organization for the use of your personal data as described in this privacy statement. The full details are:

Newfive B.V.
Mercuriusstraat 3a
6541 BM Nijmegen
92954111

3. Whose data do we use?

We process the personal data of everyone who has had contact with us or visited our website. These include visitors, private customers, business customers, and contact persons of our partners.

4. How do we get your data?

We receive the data directly from you as soon as you:

Create an account
Fill in data on our website
Download the app on Shopify

5. What data of you do we use?

We use the following data:

Name
Email address

6. What do we use your data for?

We only use your personal data for the purpose for which we are allowed to use it:

We have received your permission to use your personal data

7. How long do we keep your data?

We keep your personal data for as long as we are required to do so by law and for as long as necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we store your data according to the statutory retention period of seven years. After that, we only keep your data for statistical purposes and to handle any complaints or legal matters. If you want to know more about how long we store specific data about you, please contact us.

8. Who do we share your data with?

We only process your personal data ourselves. We don't share your personal data with others.

9. Where do we store your data?

We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have any questions about this, please feel free to contact us.

10. How safe is your data with us?

We have done a lot to protect your data as well as possible, both organizationally and technically. We have secured our systems and various means of communication to ensure that your data does not end up in the hands of others. Your data is therefore safe with us. We also ensure that your data is only used by people who have received permission from us. If you have any questions about the specific method of securing, please contact us.

11. What are your rights?

Because we use your personal data, you have various rights. We have listed these rights for you below.

Right to information
We must explain to you in an understandable and clear manner what we do with your data and what control you have over it. That is why we explain in detail in this privacy statement what data we collect from you and how we handle your data.
Right to access
You may always ask us to view the data we hold about you.
Right to correction
You may ask us to have your data corrected if it is incorrect or incomplete.
Right to object
You may object to the processing of your data if you do not agree with the way we handle your personal data. This right applies to the data we use for direct marketing. You can indicate to us that you no longer wish to receive emails from us. This also applies to personalized recommendations on our website.
Right to data portability
If you are a customer of ours or if you have given permission for the use of your data, you may ask us to send you the digital data we have about you. This way you can transfer that data to another organization if you wish.
Right to restriction
You may ask to limit the use of your data. This means that in certain cases we may only store your data but not use it.
Right to be forgotten
You may ask us to delete all data we have about you. We will then delete all data that can be traced back to you. In some cases, we cannot or may not yet delete your data. For example, we have to keep some data for 7 years for the tax authorities.
Right to submit a complaint
You may submit a complaint about the way in which we handle your data. If you have a complaint, we will be happy to resolve it for you. To do so, please contact us. You may also submit your complaint to the Dutch Data Protection Authority. Of course, we hope that it does not come to that, but if it's necessary, you can also go to court. In that case, the court in the place of business of Newfive B.V. is the one which will handle your complaint.

How do I submit a request or complaint?

You can submit your request or complaint to us by sending an email to info@polydata.app. We process every request or complaint within 30 days. If you submit multiple applications or complaints or if you submit a complex request or complaint, this may take more time. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case, we will ask you to submit certain information to ensure that you are the correct person whose personal data it is.

12. What rules apply to this privacy statement?

Our privacy statement must meet several conditions. These conditions can be found in particular in the Dutch General Data Protection Regulation. In addition, the general rules that apply under Dutch law apply to our privacy statement.

13. Which cookies do we use?

You can indicate yourself what data we may use from you. If you have given us permission to personalize your profile based on your surfing and search behavior, we can set up our website specifically for you so that its use becomes easier and more personal. We do this using cookies. A cookie is a small text file that is placed on your hardware when you visit our website. We use the following types of cookies on our website:

Functional cookies: like session and login cookies to collect session and login information.
Tracking cookies: like advertising cookies that are intended to show relevant advertisements.

More specifically, we use the following cookies on our website:

Facebook (tracking cookie)
Google Adwords (tracking cookie)

14. What do we do with data of minors?

We do not target minors with our website or as an organization. This means that if you are under the age of 18, you need permission from a parent or guardian to use our website. If you are a minor when you visit our website or webshop, we assume that you have received this permission before your visit.

15. Do you have a question about this privacy policy?

If you have a question about our privacy policy, please feel free to contact us at info@polydata.app. We are happy to help.